AMELIA, your smart travel guide

AI-powered travel planning that boost conversions.

The friction point

Air travel booking processes can be a maze of options and confusing steps, making it difficult for customers to find the best deals and complete their bookings. This can lead to frustration, wasted time, and abandoned carts, ultimately affecting airlines’ revenue.

The breakthrough

Picture an air travel experience where booking a flight is as effortless as chatting with a virtual friend. Introducing AMELIA, our AI flight assistant powered by a chatbot. AMELIA meticulously guides passengers through every step of the booking process, with the ability to access information from the Internet and combine it with existing company data, all with a personalized touch. This user-centric approach not only enhances the customer experience but also drives conversion rates and strengthens the bond between airlines and their passengers.

Meaningful automation: Combines fine-tuning automation technology from a pre-trained model to enhance the customer experience.
Beyond chatbots: Focuses on user experience through automated and engaging experiences at scale.
Web Views: Delivers low-friction experiences with interactive elements that allow customers to make common requests within messaging channels.
Flow builder: Allows customers to create guided conversations from their existing FAQs.
Rich Media: Reduces conversation time by including documents, videos and images in the automated conversation experience.
Conversational artificial intelligence: Understands user intent and scales quickly using artificial intelligence that can be trained in one language but deployed in over 100.
Integration with existing technology stack: Enables leveraging the existing technology stack within the conversational application to build complete data management and user experiences.

Curious to explore the depths of this case study?

Embark on a journey of discovery by tapping the button to unlock the full version.

This case study was originally composed in Español.

Passenger list

Acquiring and assigning extras

Informative landing pages

An ordering experience

Spark